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Terms of Service

Terms of Service

Version 2.0 — last updated 21 September 2026 — previous version dated 29 January 2026

These terms of service (the “Terms”) govern your access to and use of the Artwod platform, including the website www.artwod.com, the Artwod mobile application, the Online Video Library, the Feedback Tool, the community features and any other service that Artwod makes available (together, the “Platform”).

The Terms form a binding agreement between Art-WOD BV, a private limited company incorporated under Belgian law, whose registered office address is stated in the Legal Notice on the Platform and in the Belgian Crossroads Bank for Enterprises, in which Artwod is registered under company number 0760.835.138 (“Artwod”, “we”, “us” or “our”) and you, the person accessing or using the Platform (“User”, “you” or “your”).

By creating an Account, by placing an Order or by otherwise using the Platform, you confirm that you have read, understood and accepted the Terms. If you do not accept the Terms, you must not use the Platform.

Headings are for convenience only and do not affect interpretation. References to articles are references to articles of the Terms unless expressly stated otherwise. Including and similar words mean including without limitation. Words in the singular include the plural and vice versa.

PART A - GENERAL

1. Definitions

In the Terms, the following capitalised terms have the following meaning:

1.1 “Account” means the personal user profile that a User creates in order to access the Platform.

1.2 “Artwork” means any drawing, painting, sketch, digital image, study, work in progress or other visual work that a User uploads to or creates on the Platform, including before and after versions of the same work.

1.3 “Business Day” means any day other than a Saturday, Sunday or public holiday in Belgium.

1.4 "Business User" means a User who uses the Platform for purposes relating to its trade, business, craft or profession. A User is not a Business User solely because that User contributes free, non-commercial content to the community.

1.5 “Consumer” means a natural person who uses the Platform for purposes which are outside that person's trade, business, craft or profession.

1.6 “Content” means all content that Artwod makes available on the Platform, including the video tutorials, courses, learning roads, workouts, exercises, texts, images, software and databases.

1.7 "Community Contributor" means a User who posts, shares or otherwise makes available free, non-commercial content to the community, including exercises, studies, prompts, challenges, feedback and comments. A Community Contributor is not a Creator and is not a Business User by reason of that activity alone.

1.8 "Community Guidelines" means the behaviour and content rules that Artwod publishes on the Platform and that supplement Article 16.

1.9 "Creator" means a User whose application to offer or sell works, courses, tutorials, feedback or other content to other Users through a commercial Creator functionality has been accepted by Artwod. A User who contributes free, non-commercial content to the community is not a Creator solely for that reason. Part E applies only to Creators.

1.10 "Creator Content" means the works, courses, tutorials, feedback, descriptions and other materials that a Creator offers, publishes or sells through the Platform.

1.11 “Feedback Tool” means the community collaboration feature through which Users can request, give and receive written and visual feedback on Artwork.

1.12 “Membership” means a paid subscription to the Platform, in the tier and for the term selected by the User at the time of the Order.

1.13 “Order” means an order placed by a User for a Membership or any other paid element of the Platform.

1.14 “Permanent Access” means access to the relevant Content without a fixed contractual expiry date, for as long as Artwod continues to make materially equivalent access to that Content available on the Platform, subject to Articles 5.3, 13.4, 35 and 36 and to the User’s continued compliance with the Terms. Permanent Access does not mean that the Platform or the relevant Content will be operated indefinitely or remain technically unchanged. Article 13.3 sets out the minimum period for which Artwod maintains Permanent Access and what happens if the Platform is discontinued or transferred.

1.15 “Privacy Policy” means the Artwod privacy policy published on the Platform, as amended from time to time.

1.16 “User Content” means all content that a User uploads, posts, sends or shares on or through the Platform, including Artwork, feedback, paint-overs, comments, replies, profile information, progress records and messages. Creator Content is a subcategory of User Content.

2. Who we are and what we offer

2.1 Artwod operates a learning platform for visual artists. Through the Platform, Artwod offers, depending on the tier and functionality concerned: access to the Online Video Library and other Content, structured learning roads and practice exercises, community functionality, personalisation and progress-related features, and any other functionality expressly described before the relevant Order. Where Artwod makes a commercial Creator functionality available, the Platform may also enable Users to obtain Creator Content or feedback on the terms displayed before the relevant Order.

2.2 Artwod may add, change, replace or discontinue functionalities of the Platform. Article 5 applies to such changes. Article 40 applies to changes to the Terms.

2.3 A Community Contributor does not offer Creator Content and does not act as a Creator. Where Artwod makes a commercial Creator functionality available and a User acquires Creator Content, the contract in respect of that Creator Content is concluded between that User and the Creator concerned, unless Artwod expressly states otherwise before the relevant Order. Part E applies to Creators.

2.4 Our contact details are set out in Article 47.

3. Scope, acceptance and order of precedence

3.1 The Terms apply to every visit to and use of the Platform, to every Account and to every Order, whether or not a payment is made.

3.2 You accept the Terms by ticking the acceptance box when creating an Account, by placing an Order, or by continuing to use the Platform. Artwod records which version of the Terms you accepted and the date of acceptance.

3.3 The Community Guidelines and the Privacy Policy form an integral part of the Terms. In the event of a conflict, the following order of precedence applies, the document mentioned first prevailing: (a) the specific terms of a particular Membership, Order or promotion, in respect of the matters they expressly address; (b) the Terms; (c) the Community Guidelines. In respect of the processing of personal data, the Privacy Policy prevails.

3.4 Any general or purchasing terms of the User do not apply, unless Artwod has expressly accepted them in writing.

3.5 Deviations from the Terms are valid only if Artwod has expressly agreed to them in writing.

3.6 The English version of the Terms is the authentic version. Translations are provided for information purposes only.

4. Account, age and eligibility

4.1 Most functionalities of the Platform require an Account. An Account is strictly personal, is intended for use by one single natural person and may not be shared, sold, lent or transferred. The price of a Membership relates to use by one single User. You may create an Account with your e-mail address or through the sign-in functionality of a third party made available on the Platform.

4.2 The Platform is intended for persons of 14 years of age or older. Users under the age of 18 may only use the Platform with the consent of the holder of parental responsibility. By creating an Account you confirm that you meet this requirement.

4.3 You undertake to provide accurate, complete and up to date information when registering and to keep that information up to date. Using a false identity or the identity of another person is prohibited.

4.4 You keep your credentials confidential and notify Artwod without undue delay if you know or reasonably suspect that your Account has been compromised.

4.5 You are responsible for all acts performed through your Account, unless you demonstrate that the use cannot be attributed to you.

4.6 Artwod may refuse a registration, and may suspend or terminate an Account in accordance with Article 35, where it establishes or reasonably suspects that the Platform is used through multiple Accounts, false identities or other means in order to obtain extended free access or to circumvent a measure taken under Article 17 or Article 35.

4.7 A User under the age of 18 may not place an Order. An Order for a paid Membership is placed by, or with the express consent of, the holder of parental responsibility. Where Artwod establishes that an Order was placed by a User under 18 without that consent, Artwod terminates the Membership and reimburses the amounts paid for the period that has not yet been used.

4.8 Artwod does not systematically verify age. Artwod may, where it has reasonable grounds to doubt that a User meets the applicable age requirement, request proportionate confirmation of age and suspend or terminate the Account under Article 35 if that confirmation is not provided.

5. Availability and changes to the Platform

5.1 Artwod undertakes to use reasonable efforts to keep the Platform available and to keep the information on it accurate and up to date. Artwod does not warrant uninterrupted or error-free availability.

5.2 Artwod may temporarily suspend all or part of the Platform for maintenance, updates, security measures or improvements. Artwod announces planned interruptions of material duration in advance where reasonably possible.

5.3 Artwod may add, change or discontinue functionalities of the Platform. Where a change materially and negatively affects a paid Membership or Content to which you have obtained permanent access, Artwod will: (a) notify you at least 30 days in advance; and (b) where you are a Consumer, give you the right to terminate the Membership free of charge with effect from the date on which the change takes effect, with reimbursement of the pro rata part of the price paid for the period after termination, unless the change is necessary to maintain conformity or to comply with a legal obligation.

5.4 You are responsible for the equipment, software and internet connection required to use the Platform and for installing updates in a timely manner.

5.5 Where you download the Artwod application, the terms of the relevant app store apply in addition to the Terms.

PART B - MEMBERSHIPS, PAYMENT AND CONSUMER RIGHTS

6. Free access and Memberships

6.1 Certain functionalities of the Platform are available free of charge. Other functionalities require a paid Membership or a separate purchase expressly identified before the Order. The Platform states clearly, before the Order, which functionalities are paid, what they include, the price including VAT and any additional costs, the term, and how the Membership can be terminated.

6.2 A free membership is granted automatically on registration and after the expiry of a paid Membership, unless Artwod discontinues that offer with prior notice.

6.3 The essential characteristics of each Membership tier, including the Content and functionalities included in that tier, are described on the Platform at the time of the Order and form part of the contract.

6.4 Where the description of a Membership or of a separate purchase in the Terms differs from the description presented at checkout for that Order, the description presented at checkout prevails in respect of that Order.

7. Ordering and formation of the contract

7.1 Before you place an Order, Artwod provides the pre-contractual information legally required.

7.2 The contract for a paid Membership is concluded when you have expressly confirmed the Order together with the payment obligation, and Artwod has confirmed the Order. Artwod sends the confirmation of the contract on a durable medium by e-mail without undue delay, together with a copy of the Terms.

7.3 Artwod may refuse an Order where there is a manifest error in the description or the price, where a previous Order remains unpaid, or where Article 4.6 or Article 35 applies. Artwod informs you of the refusal and reimburses any amount already paid.

8. Right of withdrawal (Consumers)

8.1 This Article 8 applies only where you are a Consumer and the contract is concluded at a distance.

8.2 In principle you have the right to withdraw from the contract within 14 calendar days from the day following the conclusion of the contract, without giving reasons and without cost, subject to Articles 8.4 and 8.5. You exercise that right by an unequivocal statement addressed to the email address set forth in Article 47.2, or by using the model withdrawal form made available on the Platform.

8.3 Where you validly exercise the right of withdrawal, Artwod reimburses all payments received without undue delay and in any event within 14 days from the day on which Artwod is informed of the withdrawal, using the same means of payment, subject to Article 8.5.

8.4 In respect of digital content that is not supplied on a tangible medium, including individual courses, downloadable materials and Content to which permanent access is granted, the right of withdrawal is lost where: (a) you have given your prior express consent to the performance of the contract beginning during the withdrawal period; (b) you have acknowledged that you thereby lose your right of withdrawal; and (c) Artwod has provided you with the confirmation referred to in Article 7.2. Artwod obtains that consent and that acknowledgement by means of a separate tick box at checkout, which is not pre-ticked.

8.5 A Membership giving access to the Platform for a period of time is a digital service. In respect of a digital service, the right of withdrawal is lost only where the service has been fully performed. Where you have expressly requested that performance begin during the withdrawal period and you subsequently withdraw, you owe an amount proportionate to what has been supplied up to the moment of withdrawal, and Artwod reimburses the balance. This proportionate amount is not only linked to the term of the subscription, but also to the Content made available to you at that moment.

9. Duration, renewal and cancellation

9.1 A Membership runs for the term selected at the time of the Order and renews automatically for successive periods of the same length until it is cancelled.

9.2 Artwod reminds you of the automatic renewal and of the way to cancel by e-mail.

9.3 You may cancel a Membership at any time through the cancellation functionality in your Account or by e-mail to Article 47.2. Cancellation takes effect at the end of the current payment period. You retain access until that date.

9.4 Where you are a Consumer and the Membership has been tacitly renewed, you may terminate it at any time after that renewal, without cost and without giving reasons, subject to a notice period of no more than one month.

9.5 Where you cancel through your payment provider or app store rather than through the Platform, access may end immediately. Artwod does not control the cancellation flows of third-party stores.

9.6 Save where the Terms or mandatory law provide otherwise, amounts already paid for the current period are not reimbursed on cancellation.

10. Prices, payment and late payment

10.1 All prices are stated in euro or United States dollars. VAT may be charged based on the Customer’s location. Any applicable VAT and additional costs will be shown during checkout, together with the total amount payable, before the Customer places the Order.

10.2 Prices may differ between countries or regions on the basis of objectively justifiable criteria, including the User’s country or region, applicable currency, local taxes, payment costs, local distribution costs and documented pricing structures applied by Artwod. The applicable price and, if relevant, applicable criteria are disclosed before the relevant Order. Artwod may require a User to provide accurate country-of-residence information and may apply reasonable measures to prevent circumvention of regional pricing, including the use of inaccurate location, network or payment information. Where Artwod establishes that a User has obtained or maintained a lower regional price by providing inaccurate information or by masking its actual location, Artwod may charge the difference with the price applicable to the User's actual country or region, require payment of that difference as a condition of continued access, or suspend or terminate the Account in accordance with Article 35. Artwod informs the User before applying such a measure and gives the User the opportunity to respond, except where immediate action is necessary.

10.3 Artwod may change the price of a Membership for a subsequent renewal period. Artwod notifies the new price at least 30 days before it takes effect. Where you are a Consumer and you do not accept the new price, you may cancel the Membership before the renewal date, in which case the current price applies until the end of the current period.

10.4 Payments are made through the payment methods made available on the Platform. Where the payment is processed by an app store or another third party, that third party may act as merchant of record and its terms apply to the payment and to any reimbursement.

10.5 Amounts due are payable in advance. Where a payment fails, Artwod may suspend access to the paid functionalities until payment is received.

10.6 Late payment - Consumers. Where you are a Consumer and an amount remains unpaid on the due date, Artwod first sends a free reminder. Interest and compensation may only be charged after the expiry of the waiting period following that reminder, and only within the limits laid down in the Belgian Book XIX of the Code of Economic Law.

10.7 Late payment - Business Users. Where you are a Business User and an amount remains unpaid on the due date, interest accrues by operation of law and without prior notice at the statutory rate for late payment in commercial transactions, and a fixed compensation of 10 per cent of the outstanding amount is due, with a minimum of 25 EUR and a maximum of 1,500 EUR, without prejudice to Artwod's right to claim higher proven damages.

10.8 Invoices are made available electronically. Artwod may charge an administrative fee for an invoice sent by post at your request.

11. Credits (discontinued)

11.1 Artwod previously made prepaid credits available for obtaining feedback and for unlocking specific Content. That functionality has been discontinued. Credits can no longer be purchased and can no longer be redeemed on the Platform. For any questions relating to coins, you can contact us at the email address set forth in Article 47.2.

12. Legal conformity of digital content and digital services (Consumers)

12.1 Where you are a Consumer, Artwod owes you the legal guarantee of conformity for digital content and digital services as legally required. Nothing in the Terms limits or excludes that guarantee.

12.2 The Content and the Platform must correspond to the description, be fit for the purpose for which digital content or a digital service of the same type is normally used, and be supplied with the updates necessary to maintain conformity. Artwod informs you of and supplies those updates.

12.3 Where the Content or the Platform is not in conformity, you may require that it be brought into conformity, unless that is impossible or disproportionate. Where Artwod fails to bring it into conformity within a reasonable time, or where the lack of conformity is serious, you are entitled to a proportionate price reduction or to termination of the contract, with reimbursement of the amounts paid for the period during which the Content or the Platform was not in conformity.

12.4 Complaints about the quality of the Content or of feedback obtained through the Platform may be submitted at any time within the period during which the guarantee applies, by e-mail set forth in Article 47.2. The period of eight days in the previous version of these terms no longer applies.

12.5 You can download the images you uploaded individually through the Platform, during the Membership and for at least 30 days after its termination. You may at any time request a copy of the personal data Artwod holds about you, and a portable copy of the data covered by Article 20 of Regulation (EU) 2016/679, in accordance with the Privacy Policy. Artwod handles such a request within the period set out in the Privacy Policy, may verify your identity, and may apply reasonable limits to repeated or manifestly excessive requests. A standard request is free of charge. Artwod may charge reasonable and previously disclosed costs only for an exceptional request for a non-standard format or a physical medium, to the extent permitted by law.

PART C - ACCESS TO THE CONTENT AND ARTWOD INTELLECTUAL PROPERTY

13. Access to the Content

13.1 Subject to payment of the applicable price and to compliance with the Terms, Artwod grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Content for your own personal learning purposes, and, where you are a Business User, for the internal training of your own personnel.

13.2 Access is personal. You may not give any third party access to your Account or to the Content.

13.3 Where Content is offered with Permanent Access, your access to that Content continues after the termination of a Membership. Artwod maintains that access for at least 10 years from the date of purchase, unless your Account is terminated under Article 35.1 or the Platform is discontinued in accordance with Article 13.5. Permanent Access is subject to Articles 5.3, 13.4, 35 and 36 and to your continued compliance with the Terms.

13.4 Where Artwod discontinues the Platform, or ceases to make Content to which you hold Permanent Access available, Artwod notifies you at least 90 days in advance and, at its choice, offers you materially equivalent access, a reasonable alternative, or reimbursement of the part of the price paid that corresponds to the period of at least 10 years referred to in Article 13.3 that has not elapsed.

13.5 Where Artwod transfers all or part of its business, Artwod transfers the obligations in respect of Permanent Access to the transferee as part of that transfer. The transferee may amend the Terms for the future in accordance with Article 40, which includes your right to terminate and to be reimbursed pro rata where you do not accept a material change.

13.6 The licence under Article 13.1 ends automatically on termination of your Account or of the relevant Membership, save as provided in Article 13.3.

14. Artwod intellectual property and use restrictions

14.1 All intellectual property rights in and to the Platform and the Content, including the software, the databases, the design, the texts, the images, the trade marks and the trade names, belong to Artwod or to its licensors. Nothing in the Terms transfers any intellectual property right to you.

14.2 You may not, and you may not allow any third party to:

  • reproduce, distribute, publish, modify, translate or create derivative works from the Platform or the Content, other than as expressly permitted;
  • sell, sublicense, rent, lend or otherwise make the Platform or the Content available to a third party;
  • use automated means, including bots, crawlers and scrapers, to access the Platform or to extract data from it;
  • use the Platform or the Content as input, training data, fine-tuning data, ground truth or evaluation data for an artificial intelligence system, a large language model or any other machine learning system;
  • systematically download or copy the Content beyond normal and intended use;
  • decompile or reverse engineer the Platform, except to the extent mandatory law permits;
  • remove or alter any copyright notice, trade mark or other proprietary notice; or
  • circumvent or breach the security or access control measures of the Platform.

15. Bundled access through third-party devices

15.1 This Article 15 applies where you obtain access to the Platform through a bundled offer or a third-party device promotion, such as the purchase of a device that includes a time-limited Artwod membership.

15.2 Promotional access is personal, non-transferable and time-limited, and is subject to the Terms. The duration, the functionalities included and the expiry date of the activation code are stated in the promotional terms.

15.3 To activate the access you must create an Account and validate the promotional code. Artwod is not responsible for a failed activation resulting from incorrect data entry, an expired code or a technical cause outside its control.

15.4 At the end of the promotional period, your access reverts automatically to the free membership tier. Artwod does not charge any amount without your express prior consent.

15.5 Artwod supplies software and educational content. Artwod is not responsible for the performance, compatibility or defects of third-party hardware. Hardware issues are to be raised with the manufacturer or vendor. Where you are a Consumer, this does not affect your statutory rights against the seller of the device.

15.6 Artwod may modify or discontinue a bundled offer for the future. Such a change does not affect Users who have already validly redeemed an activation code.

15.7 The resale or transfer of the device does not transfer access to the Platform, unless the promotional terms expressly provide otherwise.

PART D - COMMUNITY, USER CONTENT AND ARTIFICIAL INTELLIGENCE

16. Community rules

16.1 You use the Platform with respect for other Users, for Artwod's staff, for the law and for the Community Guidelines.

16.2 It is prohibited to use the Platform in order to:

  • post, share or request content that is unlawful, including content that infringes intellectual property rights, portrait rights or the protection of personal data;
  • post content that is threatening, harassing, discriminatory, hateful, defamatory, violent, obscene or pornographic, or that incites criminal conduct;
  • sexualise a minor or post, share, request or link to material of child sexual abuse;
  • harass, intimidate, stalk or approach another User in an unwanted sexual manner;
  • publish personal data, images or messages of another User outside the Platform without that User's consent;
  • impersonate another person, Artwod or a teacher;
  • carry out unsolicited commercial or recruitment activities, other than as permitted under Part E;
  • distribute pirated art books, videos or other materials;
  • distribute malicious software, or interfere with the operation, integrity or security of the Platform; or
  • act in breach of Article 14.2 or of the Community Guidelines.

16.3 Artwod applies a zero-tolerance policy in respect of child sexual abuse and exploitation and of material of child sexual abuse. Where Artwod becomes aware of such content or conduct, it removes the content, terminates the Account, retains the relevant data and metadata for no longer than necessary and lawful, reports the matter to the competent authorities and to Child Focus, and cooperates with any investigation.

16.4 Artwod is not a support, safety or emergency service. In case of emergency, contact the emergency services on 112.

17. Notices, moderation and redress

17.1 Any User and any third party may notify content or conduct that it considers unlawful or contrary to the Terms, through the reporting functionality on the Platform or by e-mail to the email address set forth in Article 47.2. A notice states, as precisely as possible, the content or conduct concerned, the reason for the notice and its location.

17.2 Artwod handles notices within a reasonable period, in a diligent, non-arbitrary and objective manner. Artwod may use automated tools to detect, classify, prioritise, restrict or temporarily disable content or functionality. Artwod does not rely solely on automated processing for the definitive removal of content or the definitive termination of an Account, except where the content is manifestly unlawful, in particular in the cases referred to in Article 16.3, or where Artwod is required to act immediately by law. Where a measure has been taken by automated means, Artwod states this in the statement of reasons and you may request review by a person in accordance with Article 17.6.

17.3 Depending on the seriousness of the breach, Artwod may: remove content or render it inaccessible; issue a warning; restrict functionalities; restrict the visibility of an Account or of User Content; suspend an Account; terminate an Account; or refuse a new registration by the same person.

17.4 Artwod chooses a measure proportionate to the breach and informs the User concerned and, where applicable, the notifying party, of its decision and of the reasons for that decision. Except in the cases referred to in Article 17.5, the User concerned is given the opportunity to state its position before its Account is definitively terminated.

17.5 In case of serious facts, including the facts referred to in Article 16.3, threats, violence, sexual harassment, identity fraud or a serious risk to the safety of other Users, Artwod may act immediately and without prior warning.

17.6 You may contest a decision of Artwod by e-mail to the email address set forth in Article 47.2. Artwod examines the objection and communicates a reasoned decision within a reasonable period. In exceptional cases Artwod limits the reasons given, for instance where full reasons would compromise the safety of other Users or the effectiveness of an investigation.

17.7 A measure taken under this Article 17 does not give rise to any right to compensation, without prejudice to Article 31.4.

18. Your User Content: responsibility and warranties

18.1 You remain the owner of your User Content. Artwod does not claim any ownership of Artwork, feedback or other User Content.

18.2 You remain responsible for your User Content. Artwod is not obliged to review User Content in advance and is under no general monitoring obligation, without prejudice to Article 17.

18.3 You represent and warrant that: (a) you hold all rights and permissions necessary to upload your User Content and to grant the licences set out in Articles 19, 20 and 21; (b) your User Content does not infringe any third-party right, including copyright, trade mark rights, portrait rights and the right to protection of personal data; and (c) where your User Content depicts an identifiable person, you have obtained that person's consent, and where that person is a minor, the consent of the holder of parental responsibility.

18.4 Artwod is not an archive and does not warrant that User Content can be restored. You keep your own copy of content you wish to retain.

19. Licence for operating the Platform

19.1 You grant Artwod a non-exclusive, worldwide, royalty-free and sublicensable licence to host, store, reproduce, adapt in format, resize, transcode, display and communicate your User Content to the public, in each case only to the extent necessary to: (a) operate the functionalities you use, including the Feedback Tool, paint-overs, written feedback, public galleries where you have enabled them, progress records and community functionality; (b) make back-ups and safeguard the security and integrity of the Platform; (c) carry out moderation under Article 17; (d) generate, for you, the personalisation, progress insights, level indications and recommendations described in Articles 23 and 24; (e) produce aggregated and anonymised insights in accordance with Article 23.2; and (f) comply with a legal obligation. Use of your User Content in Artwod's communication and advertising is governed by Article 21 and is not covered by this Article 19.

19.2 Artwod may sublicense the licence under Article 19.1 to its hosting, storage, content delivery, security and moderation providers, solely for the purposes set out in that Article.

19.3 The licence under Article 19.1 applies for as long as the User Content is on the Platform and for a reasonable period thereafter that is necessary for back-ups and for compliance with legal obligations.

20. Visibility, public galleries and search engines

20.1 The Platform distinguishes two categories of User Content. Content that you create in your learning path, including assignments and exercises, is private by default and is visible only in your Account unless you choose to share it. Content that you post to the community, including a public gallery, a public feedback request or a community post, is public by default: it is visible to other Users and to anyone on the internet, and the relevant page may be indexed by search engines. The Platform states clearly, at the moment you post, which of the two categories applies.

20.2 You choose whether to share content from your learning path with the community. You may set your gallery, or individual items, to private at any time, in which case the content is removed from the public pages of the Platform.

20.3 Where you make User Content public, it can be viewed, copied and shared by anyone with access to that page. Consider carefully what you make public, in particular where your Artwork contains personal information, a signature or an identifiable person.

20.4 For a User whom Artwod knows to be under 18, community content is private by default and the relevant pages are not made available for indexing by search engines. Such a User may choose to make content public within the Platform.

20.5 Where you make User Content public, it may be viewed by other Users and, where the relevant page is indexable, by search engines.

20.6 You may restrict the visibility of your User Content or remove it at any time through your Account. Artwod removes the content from the Platform without undue delay. Artwod has no control over copies previously made by third parties or over search-engine caches, and will use reasonable efforts to request de-indexing at your request.

21. Use of User Content in Artwod communication and advertising

21.1 On-Platform and own-channel communication. You grant Artwod a non-exclusive, worldwide, royalty-free licence to use the Artwork, feedback and before and after comparisons that you have made public in accordance with Article 20, in Artwod's own communication about the Platform, being on the Platform itself, on Artwod's own websites, in Artwod's own newsletters and in Artwod's own social media accounts, in each case for the sole purpose of promoting Artwod and the Platform. You may object to that use at any time in accordance with Article 21.5.

21.2 External and paid advertising. Artwod uses your Artwork, your feedback or a before and after comparison of your Artwork in paid advertising campaigns, or in any other advertising on a third-party platform, only where you have given separate, specific and prior consent for that use. Artwod requests that consent through a separate and unbundled step in the Platform or by e-mail, states the channels and the period concerned, and does not make access to the Platform or to any functionality conditional on that consent. You may withdraw your consent at any time, as easily as you gave it, in accordance with Article 21.5.

21.3 The permission under Articles 21.1 and 21.2 includes the right to reproduce the Artwork, to communicate it to the public, and to make the adaptations technically necessary for the medium concerned, being resizing, cropping, changing the file format, adding captions or overlays, pairing a before and an after image, and using the Artwork within a short animation or video. It does not include any adaptation that distorts the Artwork or that harms your honour or reputation.

21.4 Artwod credits your username or creator name where reasonably possible. You may request that your Artwork be used without attribution, or that a specific attribution be used, by e-mail to the address set out in Article 47.

21.5 You may object to the use under Article 21.1, and withdraw the consent given under Article 21.2, at any time and without giving reasons, by e-mail to the address set out in Article 47 and, once that functionality is available, through the settings of your Account. Artwod: (a) confirms receipt; (b) stops using the Artwork in new communication and in new advertising creatives without undue delay and in any event within 10 Business Days; (c) removes the Artwork from Artwod's own channels within the same period; and (d) stops the delivery of running advertising campaigns containing the Artwork as soon as technically possible and in any event within 30 days.

21.6 You acknowledge that Artwod cannot guarantee the removal of copies of an advertisement that third parties have already reproduced or shared, of cached copies, of copies held in the systems of the advertising platform concerned, or of internal archives that Artwod must retain as evidence of the campaign. Artwod does not use such archived material for new communication after an objection.

21.7 Where a communication or an advertisement would show your username, a quotation from you, a testimonial or a statement about your learning progress or your weaknesses, Artwod obtains your separate prior consent for that use. Articles 21.1 and 21.2 do not cover it.

21.8 Artwod does not use Artwork in advertising where: (a) the Artwork depicts an identifiable person, unless Artwod has obtained the necessary consent; (b) the Artwork visibly incorporates third-party works, characters, trade marks or photographs, unless the necessary rights have been cleared; or (c) you are, to Artwod's knowledge, under 18 years of age.

22. What Artwod will not do with your Artwork

22.1 Artwod will not: (a) sell your Artwork; (b) license or sublicense your Artwork to a third party for that third party's own use; (c) offer your Artwork as a stand-alone product, print, merchandise, NFT or other asset; (d) use your Artwork in the advertising of a third party; or (e) otherwise commercially exploit your Artwork, other than the promotion of Artwod and the Platform permitted under Article 21.

22.2 Article 22.1 applies irrespective of any termination of your Account and survives the termination of the Terms.

23. Feedback contributions

23.1 A User who gives feedback through the Feedback Tool retains ownership of that feedback. By submitting feedback you grant Artwod and the requesting User a licence to store, display and use that feedback for the purposes of the Feedback Tool and the learning of the requesting User, and you grant Artwod the licence set out in Article 21 in respect of that feedback. Where you provide Artwod with feedback, suggestions or ideas about the Platform, Artwod may use them free of charge and without limitation in time for the further development of the Platform. This last sentence does not apply to Artwork or to feedback given to another User through the Feedback Tool, which are governed by Articles 19 to 23.

23.2 Artwod may analyse feedback, Artwork, practice and learning progress, goals and difficulties identified by a User, feedback given or received, responses to recommendations and other Platform usage data: (a) in identifiable or pseudonymised form where necessary to provide the Platform to the relevant User, personalise that User’s learning path, generate progress insights or improve the functionality used by that User; and (b) in aggregated and anonymised form to identify recurring mistakes, learning needs, content demand and comparable learning outcomes, and to develop and improve Content, learning roads, exercises, recommendations and other Platform functionality. Personal data are processed in accordance with Article 38 and the Privacy Policy. Artwod does not use identifiable User Content or a User-specific profile to personalise another User’s learning path, except where the relevant User has made that content public or has otherwise expressly authorised that use.

24. Artificial intelligence

24.1 Artwod may use artificial intelligence to support functionalities of the Platform, including the classification of Artwork, the analysis of feedback, the detection of recurring weaknesses, and the personalisation of learning recommendations.

24.2 Where you interact with an artificial intelligence system, or where Content or feedback has been generated or materially modified by an artificial intelligence system, Artwod states this in the interface.

24.3 No model training. Artwod does not use your Artwork, your feedback or any other User Content to train, fine-tune or otherwise improve any artificial intelligence or machine learning model, whether a model of Artwod or a model of a third party, and does not make that content available to a third party for that purpose. Artwod imposes that restriction on its providers by contract and by the technical configuration of the services it uses. Processing an input or generating an output in order to provide a functionality that you use is not model training for the purposes of this Article. Artwod may depart from this Article only in respect of content for which you have given separate, specific and prior consent.

24.4 Artwod may analyse your Artwork, your practice history and your feedback, learning progress, goals, feedback and responses to recommendations to personalise your learning path, determine your level, detect recurring weaknesses and recommend Content, exercises or learning roads. Any profile or model specific to you may be used only to provide or improve your learning experience and is not used to personalise another User’s learning path. Artwod may use properly aggregated and anonymised insights derived from such analysis for the purposes described in Article 23. Personal data are processed in accordance with Article 38 and the Privacy Policy. A User-specific profile or model is deleted or anonymised in accordance with the applicable retention periods when your Account is deleted.

24.5 Artwod does not use an artificial intelligence system to take a decision, based solely on automated processing, that terminates your Account, or otherwise significantly affects you.

PART E - CREATORS

25. Scope and Creator status

25.1 This Part E applies only when Artwod has expressly activated the relevant commercial Creator functionality for a User and that User has been accepted as a Creator. It does not apply to a Community Contributor who shares free, non-commercial content. In the event of a conflict between this Part E and Parts A to D, this Part E prevails in respect of the matters it expressly addresses.

25.2 A Creator acts as a Business User. The provisions of the Terms that apply only to Consumers do not apply to a Creator in that capacity. Where a natural person acts both as a Consumer for its own learning and as a Creator, each capacity is assessed separately.

25.3 Creator status requires the prior acceptance of Artwod. Artwod may attach conditions, including verification of identity, of the right to offer the Creator Content, and of the applicable registration and tax status.

25.4 A Creator is at least 18 years of age.

25.5 Where Artwod activates a commercial Creator functionality, Artwod publishes separate Creator terms. A User becomes a Creator only after accepting those terms. In respect of the matters they expressly address, the Creator terms prevail over this Part E and over the other provisions of the Terms.

25.6 Where a User acquires Creator Content, Artwod states before the Order who the seller is, what the offer includes, the price and the applicable conditions, including the rules on withdrawal, conformity and complaints.

26. Creator Content and rights granted

26.1 A Creator retains all intellectual property rights in its Creator Content. Artwod does not acquire any ownership of Creator Content.

26.2 A Creator grants Artwod a perpetual, non-exclusive, worldwide, royalty-free and sublicensable licence to host, store, reproduce, adapt in format, transcode, display, communicate to the public, offer and distribute the Creator Content through the Platform, and to grant end users the access rights corresponding to the offer, in each case for the term of the offer and for a reasonable period thereafter for the benefit of end users who have already acquired access.

26.3 Article 21 applies to Creator Content, with the addition that Artwod uses Creator Content in paid advertising campaigns only with the prior consent of the Creator concerned, which may be given for a defined period and for defined channels.

26.4 Where a Creator withdraws its Creator Content, end users who have already acquired permanent access retain that access, and Artwod may continue to make the Creator Content available to those end users.

27. Creator warranties, trader information and taxes

27.1 A Creator represents and warrants that: (a) it holds all rights necessary to offer the Creator Content and to grant the licences under Article 26; (b) the Creator Content does not infringe any third-party right; (c) the description, the price and the essential characteristics of its offer are accurate and not misleading; and (d) it complies with the legislation applicable to it, including consumer, advertising, accounting and tax legislation.

27.2 A Creator provides Artwod with the information necessary to comply with Artwod's obligations in respect of the traceability of traders, including its name, address, telephone number, e-mail address, enterprise or VAT number and, where applicable, its registration in a trade register. A Creator informs Artwod of any change without undue delay.

27.3 Where a Creator sells to a Consumer, the Creator is the seller. The Creator is responsible for the pre-contractual information, the right of withdrawal, the legal guarantee of conformity and the handling of complaints in respect of its own offer. Artwod states clearly on the Platform which party is the seller.

27.4 A Creator is solely responsible for its own tax and social obligations, including VAT, income tax and any registration requirement. Artwod does not provide tax advice.

27.5 A Creator indemnifies Artwod against any third-party claim resulting from the Creator Content or from a breach of this Part E, except to the extent the claim results from a breach by Artwod.

28. Fees, payouts and revenue share

28.1 Where Artwod activates a commercial Creator functionality, the applicable commission, payment-processing costs, payout timing and other payout terms are disclosed in the Creator terms or on the relevant Creator pages before the Creator makes the relevant offer available. No payout or marketplace functionality is available unless and until Artwod expressly activates it.

28.2 Artwod makes a statement available showing the sales, the commission and the amount paid out.

28.3 Artwod may withhold or reverse a payout in respect of a transaction that is reversed, refunded, charged back or reasonably suspected of being fraudulent.

28.4 Artwod may change the commission and the payout arrangements with at least 30 days' prior notice. A Creator that does not accept the change may terminate its Creator status before the change takes effect.

29. Suspension, termination and complaint handling for Creators

29.1 Artwod may restrict, suspend or terminate the offering of Creator Content. Except in case of a serious breach, of a legal obligation or of a repeated breach, Artwod: (a) gives the Creator a statement of the reasons before the measure takes effect; and (b) in case of termination, observes a notice period of 30 days.

29.2 A Creator may lodge a complaint about a measure under Article 29.1, or about the application of this Part E, by e-mail to the email address set forth in Article 47.2. Artwod handles the complaint within a reasonable period and communicates a reasoned decision.

29.3 Artwod changes the provisions of this Part E only with at least 30 days' prior notice. A Creator may terminate its Creator status before the change takes effect.

29.4 Artwod describes on the Platform the main parameters determining the ranking and the visibility of Creator Content, and whether and how payment influences that ranking.

PART F - WARRANTIES, LIABILITY AND FORCE MAJEURE

30. Warranties and disclaimers

30.1 Artwod undertakes to provide the Platform and the Content with reasonable skill and care. Artwod's obligation is an obligation of means. Artwod does not warrant any particular result in terms of artistic progress, level or outcome.

30.2 Save as expressly set out in the Terms and to the maximum extent permitted by law, the Platform is provided as it is. Artwod does not warrant that the Platform will be uninterrupted, error-free or free of harmful components.

30.3 Where you are a Consumer, Article 30.2 does not affect the legal guarantee of conformity set out in Article 12 or any other non-waivable right.

31. Liability

31.1 Artwod is liable for damage resulting from a breach of its obligations under the Terms, in accordance with this Article 31.

31.2 To the extent permitted by law, Artwod is not liable for: (a) damage resulting from User Content or from the conduct of another User; (b) damage resulting from the temporary or definitive unavailability of the Platform or of a functionality, save as provided in Article 12; (c) the loss or corruption of User Content, save where that loss results from a breach by Artwod of Article 30.1; (d) the performance, compatibility or defects of third-party hardware or of a third-party platform, including a device supplied under Article 15; (e) the accuracy or quality of feedback given by another User or by a Creator; and (f) indirect or consequential damage, to the extent mandatory consumer law permits that exclusion.

31.3 Without prejudice to Article 31.4, Artwod's total liability is limited to the higher of: (a) the amounts you have paid to Artwod in the 6 months preceding the event giving rise to the liability; and (b) 500 EUR.

31.4 Nothing in the Terms excludes or limits Artwod's liability for fraud, for its wilful misconduct, for its gross negligence, for damage to the life or physical integrity of a person, or for any other liability that cannot be excluded or limited under mandatory law. The statutory rights of a Consumer are unaffected.

31.5 You may bring a claim relating to the Platform only against Artwod and not against its directors, staff, teachers or subcontractors in their personal capacity. This Article 31.5 does not apply to fraud, to wilful misconduct or gross negligence of the person concerned, to damage to the life or physical integrity of a person, or to any liability that cannot be excluded under mandatory law.

32. Indemnity (Business Users only)

32.1 This Article 32 applies only to Business Users. A Business User indemnifies Artwod against any third-party claim, and against the resulting loss, damage, cost and reasonable legal fees, arising from: (a) its breach of the Terms or of applicable law; (b) its User Content or Creator Content; or (c) any use of the Platform through its Account, except to the extent the claim results from a breach by Artwod.

32.2 Where you are a Consumer, you indemnify Artwod against third-party claims resulting from your User Content or from your breach of the Terms, only within the limits permitted by mandatory consumer law and only to the extent the claim is attributable to you.

33. Force majeure

33.1 Neither party is liable for a delay or failure in the performance of its obligations to the extent caused by an event beyond its reasonable control that it could not reasonably have foreseen or avoided, including natural disasters, epidemics and pandemics, measures of public authorities, war, terrorism, civil unrest, strikes, power failures, cyberattacks and the unavailability of internet, hosting, cloud or telecommunications services.

33.2 The affected obligations are suspended for the duration of the event. Where the event continues for more than 60 days, either party may terminate the affected obligations without compensation. Amounts paid for a period during which the Platform was unavailable are reimbursed pro rata to a Consumer.

PART G - DURATION AND TERMINATION

34. Duration and termination by you

34.1 The Terms apply for an indefinite period, from the creation of your Account until its termination.

34.2 You may delete your Account at any time and without giving reasons, through the functionality provided on the Platform or by e-mail to [email protected]. Article 9 applies to the termination of a paid Membership.

35. Suspension and termination by Artwod

35.1 Artwod may suspend or terminate your Account with immediate effect in accordance with Article 17, where you commit a serious breach of the Terms, or where a suspension is necessary to comply with a legal obligation, to address a security risk or to prevent harm.

35.2 Artwod may terminate your Account in other cases with 30 days' prior notice. Where you hold a paid Membership, Artwod, upon written request, reimburses the pro rata part of the price paid for the period after termination, unless the termination results from a breach attributable to you.

35.3 Artwod may terminate an Account that has been inactive for more than 24 consecutive months, after having given at least 30 days' prior notice by e-mail to the address associated with the Account. Article 36 applies. Content to which Permanent Access was acquired is not forfeited before the expiry of that notice period and Article 13.3 continues to apply.

36. Consequences of termination

36.1 On termination of your Account: (a) your right to access the Platform and the Content ends, save for Content to which permanent access was acquired where the termination is not based on Article 35.1; (b) your User Content is removed from the Platform or rendered inaccessible, save to the extent Artwod must or may retain it in order to comply with a legal obligation, to establish, exercise or defend a legal claim, or in the context of a moderation file; and (c) the Privacy Policy determines the applicable retention periods.

36.2 Before the termination takes effect, and in any event during 30 days thereafter, you may retrieve your User Content in accordance with Article 12.5.

36.3 Where Artwod terminates your Account under Article 35.2 or 35.3, Artwod reimburses, on written request, the part of any amount paid in advance that relates to the period after termination. No reimbursement is due where you terminate the Account yourself or where the termination is based on Article 35.1. Article 11.2 applies to credits purchased before the discontinuation of that functionality.

36.4 The provisions that by their nature are intended to survive termination continue to apply, including Articles 14, 19.3, 21.5, 22, 23, 27.5, 30 to 33, 36 and 43 to 46.

37. Links to third-party websites

37.1 The Platform may contain links to third-party websites or services. Such a link does not imply any relationship with, or approval of, that website or service. Artwod has no control over third-party websites and is not liable for their content or functioning, without prejudice to Article 31.4.

PART H - DATA PROTECTION AND COOKIES

38. Personal data

38.1 Artwod processes personal data in accordance with Regulation (EU) 2016/679 and with the Privacy Policy, available at https://artwod.com/privacy-policy. The Privacy Policy sets out the categories of personal data, the purposes, the legal bases, the recipients, the international transfers, the retention periods and your rights.

38.2 The Privacy Policy forms an integral part of the Terms. In the event of a conflict in respect of the processing of personal data, the Privacy Policy prevails.

38.3 You use the personal data of other Users only within the Platform and only for the purpose for which they were shared. Any use outside the Platform is at your own responsibility, in which case you act as a controller in your own right.

38.4 Where Artwod processes personal data on behalf of a Business User, the parties conclude a data processing agreement in accordance with Article 28 of Regulation (EU) 2016/679.

39. Cookies

39.1 Artwod uses cookies and similar technologies. Strictly necessary cookies are placed without consent. All other cookies, including analytics and advertising cookies, are placed only with your prior consent, obtained through the consent management interface on the Platform.

39.2 You may withdraw or change your consent at any time through that interface. The cookie notice, available at https://artwod.com/privacy-policy#cookies, sets out the cookies used, their purposes, their providers and their retention periods.

PART I - FINAL PROVISIONS

40. Changes to the Terms

40.1 Artwod may amend the Terms, in particular in order to align them with amended legislation, with new functionalities or with a changed working method.

40.2 Material changes are communicated at least 30 days before they take effect, by e-mail or through the Platform. Non-material changes are published on the Platform and take effect immediately.

40.3 Where you do not accept a material change, you may terminate your Account or your Membership before the change takes effect, with reimbursement of the pro rata part of the price paid for the period after termination. Where you continue to use the Platform after the change has taken effect, you are deemed to have accepted it.

40.4 Artwod does not apply a change to Article 21, Article 24.3 or Article 24.4 retroactively to User Content uploaded before the change, and does not use a change to the Terms to introduce a use for which separate consent is required under Article 21.2, Article 21.7 or Article 24.3 without obtaining that consent.

40.5 The most recent version of the Terms is always available on the Platform. Artwod keeps the previous versions available.

41. Notices

41.1 Notices to Artwod are sent by e-mail to the email address set forth in Article 47.2 or by post to the registered office stated in the Legal Notice. Notices to you are sent to the e-mail address associated with your Account or communicated through the Platform.

42. Assignment and subcontracting

42.1 Artwod may engage third parties, including teachers, for the performance of its obligations, and remains responsible for their acts and omissions as for its own, subject to Article 31.

42.2 Artwod may transfer its rights and obligations under the Terms to an affiliated company or in the context of a transfer of all or part of its business, provided your rights are not thereby reduced. You may not transfer your rights and obligations without Artwod's prior written consent.

42.3 Artwod may replace an announced teacher and may adjust the programme of a course for reasons of quality or availability, provided the essential characteristics of the Content are maintained.

43. Complaints and out-of-court dispute resolution

43.1 Complaints about the Platform, the Content or the Services may be submitted by e-mail to the email address set forth in Article 47.2. Artwod confirms receipt and responds within a reasonable period and in any event within 30 days.

43.2 Where you are a Consumer and the complaint is not resolved amicably, you may refer the matter to the Belgian Consumer Mediation Service or to another competent alternative dispute resolution entity, where the statutory conditions for doing so are met. Information about that service is available at www.consumentenombudsdienst.be and www.mediationconsommateur.be.

43.3 Complaints from Creators are handled in accordance with Article 29.2.

44. Severability, waiver and entire agreement

44.1 Where a provision of the Terms is invalid, unlawful or unenforceable, the remainder of the Terms remains in force. The provision concerned is reduced to what is legally permitted or, where that is not possible, replaced by a valid provision that approximates the original intention as closely as possible.

44.2 The failure to exercise a right, or a delay in doing so, does not constitute a waiver of that right.

44.3 The Terms, together with the Community Guidelines, the Privacy Policy and the specific terms of a Membership or Order, constitute the entire agreement between Artwod and you in respect of the Platform.

45. Governing law

45.1 The Terms and all relationships arising from them are governed by Belgian law, excluding the United Nations Convention on Contracts for the International Sale of Goods.

45.2 Where you are a Consumer, that choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of the country of your habitual residence.

46. Jurisdiction

46.1 Where you are a Consumer, disputes are brought before the court designated by law. Artwod may bring proceedings against a Consumer only before the courts of the Consumer's place of residence.

46.2 For any other User, the courts of the judicial district of Antwerp have exclusive jurisdiction.

47. Contact details

47.1 Art-WOD BV, registered with the Belgian Crossroads Bank for Enterprises under company number 0760.835.138. The registered office address is stated in the Legal Notice on the Platform and in the company register.

47.2 [email protected] may be used for general contact, for notices and complaints under Article 17 and Article 43, for requests under Article 21 and for privacy requests under the Privacy Policy. Artwod monitors that address and routes each request internally.

47.3 The point of contact for the purposes of Regulation (EU) 2022/2065 and the point of contact for child safety matters are reachable at [email protected]. These are role-based addresses and are answered by the person responsible at the time.